Mark Rosenberg
About
- Username
- Mark Rosenberg
- Joined
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- Member, Administrator, Moderator, Staff
Comments
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Once we fully move the community to Discord, we would intend to leave the current forums available in read-only format. That being said, it would be great to learn more about what type of historical posts you're referring to on a regular basis?
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Francois, When you join our Discord, you'll need to sign in with a Discord account - which is separate from your HipStamp account. If you don't already have a Discord account, just follow the instructions to create a new account. You should also be…
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Thanks for the feedback, Bob. To be clear, our forum channels in Discord are forums - they work exactly the way that you would expect forums to work - because they are forums. For example, here, this is how you would view our Feature Requests, in w…
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Happy to answer a few questions on our Discord community here and clear up a few misconceptions. First, note we haven't created the forum software that you see here - or Discord. Our current forum software here is a third-party software package cal…
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To address a few misconceptions here: on Discord, we do have the ability to create forum channels/categories organized by topic/thread - exactly as we have the 5 categories organized here - and we're doing that. We've set this up on select channels,…
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We don't require phone number verification for our HipStamp Discord community (other Discord communities may), so you should be able to create a Discord and just verify your email address, which should then let you join our Discord. While I have no…
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Please see the following announcement, which is also being sent out to our members via email: https://www.hipstamp.com/blog/aps-badging
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When listing an item through the Sell Your Item page, the Private ID is optional and is not required to be unique. When listing through the Bulk Lister, Private IDs are required to be unique - because that is a key part of how the Bulk Lister works.…
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Each store on HipStamp, including the APS StampStore, only includes their own listings and does not include listings from other sellers. Most likely, the buyer in this case meant "HipStamp Store".
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We're not showing any irregular activity from our end. All of your recent orders in question appear to have only been marked as shipped manually from the Members Area and were not originally marked as shipped when the order was created. Keep in mind…
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Our partnership with the APS, and bringing the APS StampStore exclusively to HipStamp, is still moving forward as planned. However, the timeline for the official launch has been pushed back to December 1, as now noted on the APS StampStore page on t…
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If you place your store on vacation mode, you can optionally add a return date (which is displayed to buyers), after which your store will automatically be taken off vacation mode. This is not however the case for extended vacation mode - there is …
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Rod - I am aware that you reported to our support staff that we were only able to currently sync 99% of your listings from eBay, which our support staff informed you that we apologized for the inconvenience, but we are currently unable to sync the r…
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John, We do have an eBay Sync feature on HipStamp, of which we currently have over 300 sellers who are using this feature, and who are very happy with the feature and the convenience that it provides. If you're currently listing stamps on eBay, thi…
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You can already review the date any listing sold. From the listing details page, just click on the "History" tab.
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Thanks for the feedback, Bob. In general, yes, our algorithm already does take into account items that may skew the current average selling price, including items with certificates. This is all already factored into our HipValues, along with many o…
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John, You're right. While most sellers will see a 5% or less increase in total fees, that definitely doesn't mean all. If that's not the case for you, we'd be more than happy to review your store and make sure you're happy with the store subscripti…
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Jerry, The information that Van provided is correct. eBay Promoted Listings are no longer an in-house promotion. As of last year, all listings on eBay within the Promoted Listings option are sent through Google Shopping via Google Ads. The cost of…
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Please review your CSV file. You will see that you reused the same few Private IDs across hundreds of listings. If you upload a CSV file with 100 items, and they all have the same Private ID - this would only create 1 listing. The first row would cr…
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If you review the results report of your upload, which you can view in the Members Area > Selling > Seller Tools > Reports section, you'll see that many of the successes were not item creations - but item updates. This would be because it a…
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Ted, When you encounter this issue, if you refresh the page, does that resolve the issue? Or do you see the same problem? In either case, would you be able to share a specific URL or search with us that is causing this issue for you within your sto…
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Note that we have not made any changes to how our Bulk Lister works, so any current process would work the same as it always has. Additionally, we have no way to automatically charge your PayPal account - so in the above case, your PayPal account wo…
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With regard to the Search Bar within stores, there was previously a primary search bar in our header, which allowed buyers to search our entire website, and there was a secondary, smaller search bar that allowed a buyer to search within a store. Thi…
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We can confirm that this issue has now been resolved.
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SpamHaus is specifically blocking all emails sent from hipstamp.com - therefore this would not have any effect on any emails sent from any other domain name or website. We are continuing to work with SpamHaus to have this block removed on hipstamp.c…
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The external block is specifically being made by a company called SpamHaus. Microsoft and Apple use this external source as part of their email process to determine whether an email should be delivered, although a few other smaller providers do as w…
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We do apologize for the inconvenience, as this issue has returned at the moment. The issue is being caused, as Joanne previously indicated, by an external block being applied to us by Microsoft and Apple. This means that any emails that are being se…
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Try clicking the Refresh button in your Internet Browser. If you're still having any difficulties, please reach out to our support team.
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Yes, it's an estimate, but there are some additional complexities around this at the moment if the listing is not in USD. However, this should be resolved soon.
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At HipStamp, we have a dedicated Trust & Safety team that proactively monitors Seller activity every day, including weekends, and takes appropriate action when Sellers are not following our terms and conditions, and/or not meeting their responsi…