Mark Rosenberg
About
- Username
- Mark Rosenberg
- Joined
- Visits
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- Member, Administrator, Moderator, Staff
Comments
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All Sales Tax within the US is handled automatically based on the states that a Seller selects they need to charge sales tax in. This is fully automated and takes into account the individual locality of the seller and buyer (state, county, city, zip…
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As a Seller when you mark an item as shipped, and or provide tracking information for an order, the buyer is emailed this information, and it's displayed in their Members Area: https://help.hipecommerce.com/support/solutions/articles/14000109092-how…
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Our team has been hard at work making improvements to HipStamp, to provide a better overall experience to our members, with a focus on delivering additional ease of use and value to our buyers, and in turn, increased sales for our Sellers. Our lates…
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It looks like you have a typo, Colombia 400-450 should work as expected.
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Richard, Your account with us is not suspended (if it were you could not post in our forums), and I understand that our staff has been in communication with you over the issue in question. It does appear that your store was inadvertently closed du…
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If you relist auctions in Bulk from the Members Area and set a start time, they'll automatically end 1 minute apart.
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If you need any further help, just reach out to our Support Team by clicking Contact Us in the footer, or emailing: support@hipstamp.com
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Within the Listings area, we provide you with the ability to update your listings in bulk, including Shipping Costs. You'll see exactly what Shipping Costs will be applied to your selected listings before you apply the change. Note that there's no s…
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Brett, unfortunately, what you are describing would be against our terms and conditions. Auction listings must be for a specific item, and this is not allowed to change once the auction has started, including based on the amount or value of bids. Ad…
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Yes, any amount of listing ids should be fine.
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Just a quick note. While a date range is not currently part of the sales/promotions feature, there is way that you can achieve this currently without a large amount of effort. Go to the Members Area, filter by date range, select all listings in the …
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Apologies, the name of the URL is "Prefilled Fields" but the menu item is listed as "Default Listing Settings". It's this page here: https://www.hipstamp.com/members/tools/prefilled-fields George, this is a new feature that we have just released to…
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In the current Sell Your Item page the Auction Listing type is the default (it always has been), in the old Sell Your Item page the default Listing type is Product (Store Item). You can now change the default (for both the current and old Sell Your …
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Carol, I am unsure as to exactly what you are referring to, but we have not made any changes to our forums.
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Jerry, In general, if any Seller is not happy with their Store Subscription for any reason, and they've canceled their Store Subscription, please feel free to reach out to our Support Team for a refund of any current Store Subscription fees. You ca…
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George, It does not appear that there was an issue here on our end, but I can certainly understand that you may have inadvertently created these two listings as auction listings, as auction is the default listing format in our Sell Your Item page. …
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This should be resolved soon. Additionally, any amounts that you entered would have been saved - they're just not showing currently if you edit the listing again.
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Here's a list of known issues which our team will have fixed within the week: - Update the Classic Listing Experience Links to work on the Edit / List Similar Pages - Ensure Accept Returns Does Not Default to True - Allow for Private IDs to be re-u…
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Following on to the update that Jays provided earlier, the new Sell Your Item page was built by our Product Development team based on feedback from our Sellers that our Sell Your Item page was too slow. One of the main pain points was that you need …
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Our team is working on this issue, and the ability to select multiple images at once on the Sell Your Item page should be restored within the next few days.
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If you follow the above steps, you can search and filter for any specific items you want, and then click the Export button - which would give you a CSV file of the items in your search/filter. You could then use those Listing IDs any way you want. I…
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We are not currently, or any time recently, experiencing any technical issues related to any items being closed which should not be closed. If you're looking to use our "Send to Auction" feature, you can create a Store Item, and then from the Member…
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Yes, PayPal charges a fixed rate + percent per order - not per item. As a Seller, if you have an order with 1 item or 300 items, the fixed rate that PayPal charges is the same for the entire order ($0.49 now).
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We have not made any changes, nor do we have any ability to make any changes, that would affect PayPal's Packing Slip. We have always sent the name of each product listing to PayPal, and no extended description. If PayPal has recently changed their …
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Here at HipStamp, customer feedback is a critical part of our success to date. On our terms page, under Forum Policies, we note the following with regard to where to provide your feedback, and how we use your feedback. Keep in mind that we have over…
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https://help.hipecommerce.com/support/solutions/articles/14000109024-how-to-cancel-an-order
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All issues related to any items not appearing in all applicable searches should now be fully resolved. Note that this issue only affected items that were being displayed in search, and generally only affected about 2% of non-auction items (although …
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Larry - It looks like you have our email address wrong. I'm not sure what "support@ecommerce" is, but our support email address is: support@hipecommerce.com (support@hipstamp.com also works). Alternatively, you can head to our help section and click…
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In general, you can upload items from most other websites through our Bulk Lister: https://help.hipecommerce.com/support/solutions/articles/14000108752-how-to-use-the-bulk-lister- If you need further assistance, just click on the "Contact Us" link …
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"Sell Your Item" is just the name of the Sell Your Item page. With regard to expanding HipStamp to other collectibles than stamps - we're not considering any such expansion. HipStamp is a marketplace dedicated solely to stamps and philatelic collect…