PayPal Payment Issues
Mark Rosenberg
Staff
This discussion was created from comments split from: Payment Problem!.
Mark Rosenberg
Staff
Comments
When paying with PayPal, it is possible that an issue may prevent payment, such as a mismatched address (state vs zip, etc.) However, in almost all of these cases a detailed error message is provided to the buyer to allow them to resolve any such issues. In some rare cases, there could be a specific reason why PayPal would block a payment, due to an issue with a buyer or seller's account, but that's very rarely the case.
In general, we monitor the level of failed payments to ensure there are no wider issues. Currently, there's nothing out of the ordinary. For example, in the last 7 days, we have had thousands of PayPal payments made, and the only failures were due to mismatched shipping addresses, which were then corrected by the buyers. That being said, if you continue to see what you believe is a higher than ordinary issue for yourself - let us know.
With regards to paying by check or money order, this is an option we offer. You're already using it. It's our Pay Later feature, which allows pre-approved buyers to checkout with you and pay you by check. When using this feature, buyers who purchased items with you through auctions or offers can also print an invoice to pay you by check or money order at any time from their Members Area (in addition to paying by PayPal).
The first one, the buyer indicated they had an issue paying through PayPal, and then asked to pay you directly via your PayPal email address, which it looks like you provided. If they had paid you directly via PayPal, it wouldn't automatically show as paid on HipStamp (since the payment would have been made outside HipStamp). This is fine, but you would just need to check your PayPal account to confirm the payment was made. You can then manually mark the paid status accordingly on HipStamp, and send the stamps.
The second order, the buyer asked that you cancel the order several weeks ago. With regards to Final Value Fees, you can easily request a refund for the fees you paid. All you need to do is go to the Members Area > Account > Account History page, locate the order in question and click on the "Request Refund" button. These are generally processed within 1 business day. If you need a refund on the fees for the first order, just do the same.
As you have the Pay Later / Pay by Check feature enabled, either of the buyers could have paid you by check if they wanted to - it does not appear that they wanted to do so. There's nothing that would have prevented them from doing this.