Not TakenSearch is not working Correctly in my Store
Search is not working correctly. I would hope this is not just my shop that was reopened recently?
I closed my shop again --> until i see it is fixed as a normal search works. Normal search works off the description that describes the lot. This is basic programming that a 10 year old knows.
This site will collapse very quickly if this is not fixed. if you type in words in the lot description the lot is supposed to show up in search. This was not happening to my items in my store. Why is this? How can you expect a search that does not do this to provide a correct query? I certainly hope this is a bug relating to my store only as i buy and now i am wondering if there is tons of items on this site youy did not show me in my search to purchase. none of the items in my store were showing in search with a normal search words that describe my items and words that are in the titles of my lots except for the word "revenue"
this is extremely unprofessional.
I closed my shop again --> until i see it is fixed as a normal search works. Normal search works off the description that describes the lot. This is basic programming that a 10 year old knows.
This site will collapse very quickly if this is not fixed. if you type in words in the lot description the lot is supposed to show up in search. This was not happening to my items in my store. Why is this? How can you expect a search that does not do this to provide a correct query? I certainly hope this is a bug relating to my store only as i buy and now i am wondering if there is tons of items on this site youy did not show me in my search to purchase. none of the items in my store were showing in search with a normal search words that describe my items and words that are in the titles of my lots except for the word "revenue"
this is extremely unprofessional.
Comments
If you would like to re-open your store, and you find that Country and Catalog Number information is missing from any of your listings - just send click on Contact Us in the footer and we'll review your listings.
the country was not included as they are listed in speciality philately on Ebay and they have no catalog number as they are cinderella and revenue items
the only listing they are included in are for some reason is the top echelon of revenue.
if i try searching under cinderella.. nothing country nothing.. any combo of search words that are written in the item title.. nothing
I suspect you have a lot of people not included in search here. my items were imported from Ebay they are of course included in the ebay seacrh fully. if i nbter in japan revenue on ebay they are there... if i do the same here.. they are not included. in fact if i enter in anything from the title .. it is not working.. nothing
I will reopen the store in a bit and I will give you examples unless it is fixed now. Thanks for the reply and i do hope it is fixed now. This site could be a nice place but the search needs to work correctly. If we have to edit each listing we import from Ebay to get search to work.. this will not work for most
"If you would like to re-open your store, and you find that Country and Catalog Number information is missing from any of your listings - just send click on Contact Us in the footer and we'll review your listings."
if this info is not there then will search work? if the main listing on ebay is not a country and there is no catalog number listed? if this is the case.. you have one strange search here.
A simple search of words from the title (as long as those words are not the Country or Catalog Number - see above) would search the titles of your listings. If you have active listings and for some reason this is not the case - we can review your listings in more detail.
I hope i misunderstood your above comment that the search can not include the country as most certainly the buyer would include the country in a title search. example japan revenue, japan cinderella, japan anything <- this includes the country... so are you saying idf the country is not marked this this would not give any results for the unmarked country lot? even if the first word in the title is Japan?
example: https://www.hipstamp.com/listing/japan-mint-scouting-1950s-cinderella-stamp-44-20/9690191
using search scouting is coming up now a is scouting cinderella but as soon as i add Japan to either search term.. it gives nothing. I do think you stated this already to be the case :-) this item also has an Ebay "region tab" of Japan
so in conclusion.. i think if the item is not in an ebay country specific category it will be not seen on your site. that would include areas like cinderellas, speciality philately, ww collections, other, and the numerous categories in stamps that are not country specific. This is a shame that the search is set up this way. people are importing from ebay to your site and then the items are not searchable if a buyer happen to add the name of any country on the planet to the search. as soon as the name is added the search gives a zero find. things are slow enough to not to have to deal with this and I do mean for sellers and this really makes false search results for buyers. I generally buy more than i sell but now i am sure that items i search for are less that 50% represented by your search. Revenues Cinderellas Telegraphs
My thousands of listings do not come up in search for MNH and every one who searches for MNH do not see my listings, and those that might search by Mint NH may not see many other listings.
Did not know that I was under such limitations....
It does not look like you currently have a United States #WS11 listed with us - which is why it would not come up in searches. It doesn't look like you currently have the Ebay Sync enabled, which is why you're likely missing items. Go to Members Area > Selling > Seller Tools > Ebay Sync, enable it, your items will come over, and you should be fine.
Thanks for the additional information.
HipStamp was built from the ground-up for stamp collectors, and one of they key differentiators we have is our search engine - which is built to understand Country and Catalog Number searches - which is how the overwhelming majority of our buyers search for items. In order to provide accurate and relevant searches to our members, we have a specific dedicated "Country" and "Catalog Number" field for Sellers to fill out when they create their listings.
If you're importing items from an external website, such as ebay, we do out best to automatically detect the Country and Catalog Number based upon the title of your listing. However, if you're using a format which is quite different than most other sellers, we may not be able to automatically detect this information.
In your specific case, the easiest way to address this would be to change your titles on ebay. Instead of writing:
US FEDERAL DUCK Rw10
write:
US #RW10 Federal Duck
or
US Scott #RW10 Federal Duck
or even:
US FEDERAL DUCK #Rw10
Either would work fine, and we'll be able to automatically extract the Country and Catalog Number from your listing. Again, just to note, when listing directly on HipStamp this would not be an issue because you, as the Seller, set the Country and Catalog Number explicitly.
Outside the Bulk Lister, if you are creating or editing a listing directly on HipStamp, what you need to ensure is filled out correctly is the "Country" and "Catalog Number" field. Changing the title won't make a difference once you've already created / imported the listing - since we won't overwrite what information you're supplying in the Country / Catalog Number fields.
We'll reach out to you to follow-up on your other items.
Good luck with this new venture, I'll give you all the support I can, George.
Thank you too, Jerry. Advice is always welcome.