SolvedScheduled Items Not Posting

Trent Tyler · August 2016

For the past week I have been scheduling 10 items to post each night at 9:00 PM. and they do not automatically post. I have to open each item out of "Closed" in Selling, scroll to the bottom of each page to the "Proceed" button, go back into the Members Area/Open and refresh the page. This usually will force the item to post; however, I do have to repeat the process with some items. I do schedule the items using the "Custom" feature during entry for both date and time and click on the "Done" button when finished. Is there something that I am missing or not doing correctly?

Mark Rosenberg · August 2016

Could this be a time zone issue? HipStamp uses Eastern Time, but I notice that you're in New Mexico. I'll make a note that this should be made more clear.

Trent Tyler · August 2016

Thank you, Mark. I will leave the postings scheduled for tonight alone and check them tomorrow morning.

Trent Tyler · August 2016

Sorry, Mark. I had 10 listings scheduled to open at 21:00 MDT last night (8/9/16). As I stated yesterday, I left the listings alone and checked them this morning. The same thing has happened; the items are not in "Open"; not in "Scheduled"; but are in "Closed." Any help will be appreciated. Are others able to schedule for future dates or do we have to post "Now". Thank you.

Mark Rosenberg · August 2016

The issue should be resolved now. Let me know if you have any further issues.

Trent Tyler · August 2016

Thank you, Mark. I will let you know how tonight's postings go. It looks great so far.

Trent Tyler · August 2016

Good Morning Mark. The same problem seems to exist. The 10 items scheduled for last night are in "Closed" and I will leave them there.

Mark Rosenberg · August 2016

I apologize - it should be sorted out now. Let me know if it happens again.

Trent Tyler · August 2016

Thank you again, Mark. I will let you know how tonight's postings go.

Trent Tyler · August 2016

Good Evening Mark. The listings scheduled for this evening posted perfectly and on time. Thank you again for your response and efforts.

Trent Tyler · August 2016

Good Morning Mark. For one week, the scheduled postings went active as scheduled at 10 items per evening. Last evening, however, the 10 scheduled items did not post and are again in Closed. Also, in Closed, are 2 items that I closed (so there is no problem with them) and 2 items that are scheduled for tonight. If I am doing something wrong, please let me know. Thank you.

Mark Rosenberg · August 2016

The items are actually open as they should be. They're just not yet reflecting in the search engine as such. This should be automatically resolved shortly. Usually any changes made to item listings are reflected within the search engine within a couple of minutes. However, there's currently a large backlog of items waiting to be updated in the search engine. We're working to ensure this does not happen again.

Michael Duehr · August 2016

Mark,

Not sure if this is related but is this also causing a backlog of closed items not showing up yet in the closed list? (The listings are showing as closed)

Mark Rosenberg · August 2016

Yes, it should be back to normal shortly.

Michael Duehr · August 2016

Thanks Mark,

I thought that might have been why they weren't showing as quickly.

Trent Tyler · August 2016

Mark/Michael,
Thank you both for your efforts and insight.

John Coles · August 2016

Hello Mark

I've had 15 items in my Closed Folder with a status of Deleted but it's been 10 hours and they are still in the Closed Folder.

Just giving you an update.

Trent Tyler · August 2016

Mark, Everything appears to be working just fine. Thank you, again, for your efforts.

SolvedScheduled Items Not Posting

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