Sorry, Big Larry, but that is like using feedbacks as an "extortion" tool. . . "Give me a good feedback or I won't give you one" is not the purpose of feedbacks. Once a buyer has bought your items and promptly paid you for those items, the buyers obligation is complete and you owe the buyer a positive feedback. Then your obligation is to promptly ship the items as described. If you were vague or misleading intentionally or unintentionally in your description of the items, then you deserve the appropriate feedback. Sharpen your skills as a stamp dealer in your description. Yes, I agree that ,as a courtesy, the buyer should contact you and give you the chance to make good, but the buyer should not be obligated to do this in order to get a positive feedback after the buyer did what he was OBLIGATED to do . . . that is to pay you promptly.
I leave feedback when i receive payment because they have completed their obligation 100 per cent when they make the payment. That is their only responsibility.
I leave feedback once I have shipped the items and include the date they were shipped. I appreciate when the buyer leaves feedback for me as then I know the items were received.
As a buyer, I don't leave feedback unless the seller has already left me feedback. Unlike ebay, on HipStamp, the buyer can mark the shipment received in the Members Area so there is no need for a seller to link feedback and receipt.
Gee! I never found the shipment received in the Members Area... It would be way more simple, if the Received and Feedback was the same and APPARENT. Ebay overdoes it, but there I do get a better ratio of feedbacks, same with Delcampe.
I leave feedback because I want to, not because I have to. It's just me. If it is returned, then it is returned as a favor. When new customers check out my feedback, they either like what they see or they don't and take a chance. But they all get A1 customer service from me. And some of them are just so excited to get their orders they forget to leave FB or mark the order received. As the saying goes, no news is good news.
I don't sell on HipStamp so I can't comment on what the selling tab in the Members Area looks like but marking receipt and leaving feedback are pretty obvious in the buying tab. I occasionally sell on ebay and like Luree and others, I leave feedback as soon as my buyer has paid for his or her items. I made 38 sales last year and received feedback on 25 of them. If I don't hear back then I assume that they got their items and are happy with them.
Hey Steve, Nice to see the new screen shot for the buyers. I will admit I haven't bought since the new release. Steve, for the sellers, when we leave FB the "star Leave Feedback" goes away; does it do the same for the buyers? And I also clicked on received when I did buy a few stamps.
My request for first feedback is primarily to know if the customer has received his/her order and is 100% to their satisfaction. Many do not leave feedback, so after about 2 weeks to 30 days I give them feedback anyway. No news must be good news. As far as sharpening my skills goes, I do not need a lecture. There has been maybe 4-5 minor problems that have been corrected in the 13 years of dealing starting with Linns and then over to Stampwants through Hipstamps Thousands of orders over that period. Not a bad record.So lets end this nonsense. Each dealer has their ways and the results are about the same. Mark has built a well thought-out and construction of Hipstamp will allow all dealers to sell to the best of their individual skills and knowledge of stamps.
Big Larry, happy that you're so perfect that you don't need to sharpen your skills . . Others aren't so fortunate. But I see your "concern" for your buyers satisfaction . If you weren't so perfect, I would suggest that when a buyer has paid you that you give that buyer a good feedback, because that buyer has met his obligation. Then you promptly and in good faith send the items that the buyer has paid for.. Then thirty days later, when that buyer has not posted a feedback for you, what a great customer relations for you to message that customer and express your concern that you had not heard from the buyer via feedbacks and that you were very concerned if the buyer was satisfied with your product and services . . . and that way you might score a loyal customer instead of seeming like an extortionist just looking for a good feedback. Just a suggestion from someone who doesn't know anything about business freely offered to someone who doesn't need to sharpen their skills.
I give positive feedback when there is a problem and the seller has offered to refund or other suitable arrangement. That does not mean it was a positive experience, but rather it is the norm in this business. Money back guarantee is not a substitute for quality control. My feedback is in continued purchasing. If there are too many problems, then I reduce my purchases or stop purchasing from that seller. That's feedback you can take to the bank.......or not.
So if I follow the above comments, feedback is useless unless Buyer is not satisfied! And we have to assume that if a seller has practically no feedbacks its not because he doesn't sell but because Buyers are happy and received their order...regardless if its well packed, as per description and a nice stamp that can be added to their collection. If thats the case, then we may has well remove the feedback system for whats its worth, OR have a automatic Feedback system that has the courtesy to give a "positive" after 20 days. If the Buyer is not satisfied he would only have to send an email to "Contact us" and have it adjusted. I was 32 years in retail, and its really strange that real life customers found it normal to give a "Thank you" for good service, but on internet it seems its only the Seller that has to give a "Thank you"
I think everyone can agree Larry's etiquette is best practice. Not sure why there is so much disagreement over giving simple feedback. I highly disagree with Jacques and think all feedback is valuable as it shows the integrity and demeanor of the collector and seller. I would say 95% of all transactions are smooth and end happy but when there is a problem it is up to both parties to resolve it swiftly and peacefully. We are all here because we enjoy the hobby of collecting and it should always be a pleasant experience for all in my opinion.
Andrew, I think feedback IS valuable, but when you read previous messages, you'd think its a one way proposition. I just took the previous arguments that "no news are good news" I feel like BigLarry that its just normal to expect to receive feedback from buyers when they receive their order. I agree with you that 95% of transactions, in my case 99,9%! are satisfactory...but on Hipstamp, feedback's doesn't reflect this has feedback is less than 50%, (before the last improvement) that gave feedback, its close to 80% on Delcampe and EB.
Sorry again, but the problem here is that it looks like some sellers want to use the FB system as an extortion tool. " I won't give buyer a FB until buyer gives me seller a positive FB". I've been through this charade before, and you can bet that, a buyer who has already paid, then receives dung instead of stamps and posts a legitimate and deserving negative FB for seller will most likely get a negative and undeserving FB from this outraged seller. Again, when buyer has paid the seller promptly, then buyer has met his obligation and deserves a positive FB. Once the seller sends stamps as described, then buyer should post the appropriate FB. I once received items that it was so blatantly obvious that this seller was way out of his league or he was deliberately trying to cheat buyers. I didn't want the hassle of contacting him and having to re-package stamps and go to Post Office that I just kept the garbage and never ordered from him . . . didn't even post a FB. Didn't get a FB either. Recently, I promptly paid for stamps and didn't get FB. I received stamps and posted positive FB for this buyer and still didn't get a FB. I respectfully contacted seller any got a reply that seller was sooo busy . . . but, still no FB from this seller yet. From some of the posts I've seen here, as a buyer it would be reasonable to expect the seller to post a positive FB for me, then I'll pay him . . . Or, send me the stamps and you'll know I'm happy when I've paid you and posted a positive FB, then the seller can give me a positive FB. KISS, keep it simple and it will work and accomplish what it was intended for.
Linton, I received a similar message from a seller on here who forgot to send my order a month after paying immediately He responded, he's very busy with sales after ignoring my emails and me going through the site for assistance. I gave him positive feedback with the noted delay anyway but will think twice about buying from him again. It always nicer to buy from friendly folks.
Andrew, bet that this turkey wasn't "too busy" to promptly collect your money. What are the odds that this seller deliberately was too busy to send what you already paid for . . . .Hoping that you'd not want to hassle with it and would forget about it and go away. You should have given him a minus negative, and that way, when other buyers saw this guy earned 70% positive and 30% negative, they would be reluctant to buy from him. Then, he'd have plenty of time and eventually he would go away and not be taking business away from legitimate sellers. And on the same token, when buyers see that they have to deal with a system that is being manipulated, eventually the buyers go away. Which came first, the egg or the chicken??????
Well I am a very reasonable person and received my stamp late in the condition I bought it. Also if hes a volume seller responding like that let others take his business. Then he will have less time to count his money and actually fill orders correctly. His attitude of not giving a crap is what most ticked me.
Andrew, in a case like the seller you describe, I agree 100% that he should receive the feedback he deserves. I ship within 24, maximum 36hrs. Several times, I've shipped even if the buyer didn't pay the proper postage and I should give ahead of time a positive feedback? The only time I got a negative, was from someone who gave the wrong address and his enveloppe came back a month later from PO, marked has undeliverable....and I had given a positive without knowing what would happen after. So this nice customer got a positive and I a negative with no way to let it be known what went wrong. You got your stamps but slow service, why not say it?
I believe this discussion. On Bidstart went on for pages also, so apparently opinions vary. I for one leave feedback the moment all stamps replaced in the envelope, and when buying as soon as I get in from the mailbox.
Everyone has their own opinion on feed back. I always leave feedback and appreciate it when a dealer leaves it for me. If I buy something off a new dealer they can look at my feedback and feel good that I'm a good buyer and proceed accordingly. I think they made it easier and better to leave feedback.
No one is auguring about the benefits of feedbacks. The argument here is when a seller holds back his FB to a buyer until the buyer gives him, the seller, a FB, and presumably a good FB. My argument is that as soon as the buyer pays the seller, then the buyer is due a good FB from the seller, because the buyer has fullfilled his obligation. When the buyer receives the items in good condition and as advertised, then the buyer should post a good feedback for the seller. Some sellers use the excuse that they want to wait to see if the buyer is satisfied with the stamps before giving the buyer a FB. . . .Sure. Would this seller be willing to wait for his money until he is assured that the buyer is satisfied with the stamps and service???? Not. So it sounds like the seller who waits is really waiting for a good FB or he won't give the buyer a good FB . . . if he not sooo busy that he forgets. That is called extortion.in my opinion.
My two cents worth. I usually give feedback right away as a seller and when I get around to it as a buyer. Bad boy, aren't I? I think the feedback system is important. But I do remind myself frequently that I collect stamps not feedback.
Here's my final word and my final dealing with Hipstamp and their yahoo sellers. In December, I made a purchase from StampCPA. When I received the stamps, I posted a positive FB and thanked this idiot. Mr. StampCPA never bothered to post a feedback . . .No thanks for my business. Two weeks ago, I sent him a message to remind him. He responded that he was busy working 45 hours on his job and 25 hours on stamps and didn't have time. Two weeks later and he responded that he was busier than ever and didn't care if I didn't buy from him. Well folks, Hipstamp is not the only place to buy stamps . . . I just hope the other places have forums so that I can share my experience with Hipstamp's sellers.
There are other sellers on this site that can give you FB when you buy from them. I'm sorry you had a bad experience from this ONE seller, but give the others a chance and don't group us all together in an assumption that we all do not leave FB.
Good Morning everyone, I had my dealings with Mr. Arceneaux also. But now I know why he is so bitter. I have a feeling that he would complain if he thinks his ice cream is to cold. And now to call a person all kinds of names is just plain rude. With out knowing what went on between him and StampCPA just makes me wonder what the true story is. If his statement is true that he will no longer deal with Hipstamp is his problem. Yes, maybe some will loose a few dollars with him gone but we do not have to keep reading of his complaints. Mark, is there a way to eliminate him from Hipstamp with his rude remarks? Probably would be for the better. This way he can complain on some other site. Larry
And what kinds of dealings have you had with me, Little Larry . . . Be specific with your accusations. And don't worry, I'll remove myself from your little self serving club.
Comments
Nice to see the new screen shot for the buyers. I will admit I haven't bought since the new release. Steve, for the sellers, when we leave FB the "star Leave Feedback" goes away; does it do the same for the buyers? And I also clicked on received when I did buy a few stamps.
https://www.hipstamp.com/store/dianealthea
As far as sharpening my skills goes, I do not need a lecture. There has been maybe 4-5 minor problems that have been corrected in the 13 years of dealing starting with Linns and then over to Stampwants through Hipstamps Thousands of orders over that period. Not a bad record.So lets end this nonsense. Each dealer has their ways and the
results are about the same. Mark has built a well thought-out and construction of Hipstamp will allow all dealers to sell to the best of their individual skills and knowledge of stamps.
If thats the case, then we may has well remove the feedback system for whats its worth, OR have a automatic Feedback system that has the courtesy to give a "positive" after 20 days. If the Buyer is not satisfied he would only have to send an email to "Contact us" and have it adjusted. I was 32 years in retail, and its really strange that real life customers found it normal to give a "Thank you" for good service, but on internet it seems its only the Seller that has to give a "Thank you"
I agree with you that 95% of transactions, in my case 99,9%! are satisfactory...but on Hipstamp, feedback's doesn't reflect this has feedback is less than 50%, (before the last improvement) that gave feedback, its close to 80% on Delcampe and EB.
Recently, I promptly paid for stamps and didn't get FB. I received stamps and posted positive FB for this buyer and still didn't get a FB. I respectfully contacted seller any got a reply that seller was sooo busy . . . but, still no FB from this seller yet.
From some of the posts I've seen here, as a buyer it would be reasonable to expect the seller to post a positive FB for me, then I'll pay him . . . Or, send me the stamps and you'll know I'm happy when I've paid you and posted a positive FB, then the seller can give me a positive FB. KISS, keep it simple and it will work and accomplish what it was intended for.
The only time I got a negative, was from someone who gave the wrong address and his enveloppe came back a month later from PO, marked has undeliverable....and I had given a positive without knowing what would happen after. So this nice customer got a positive and I a negative with no way to let it be known what went wrong.
You got your stamps but slow service, why not say it?
Give Peace a chance!
I had my dealings with Mr. Arceneaux also. But now I know why he is so bitter. I have a feeling that he would complain if he thinks his ice cream is to cold. And now to call a person all kinds of names is just plain rude. With out knowing what went on between him and StampCPA just makes me wonder what the true story is. If his statement is true that he will no longer deal with Hipstamp is his problem. Yes, maybe some will loose a few dollars with him gone but we do not have to keep reading of his complaints.
Mark, is there a way to eliminate him from Hipstamp with his rude remarks? Probably would be for the better. This way he can complain on some other site.
Larry