With all the (justifiable) negativity about this site lately...
...here's a positive for a change.
I had a buyer contact support about not receiving a cover from me. Granted, it was mailed 4-weeks ago from here in NY State to Hawai'i, during a time when it was possible the air services to the Islands were halted due to the chinese virus. Whatever. Using support as an intermediary (why the buyer didn't just contact me directly is a mystery), I suggested giving it a bit longer. Obviously, the buyer's ability to wait any longer didn't suit him, so the next day he filed an 'item not received' with our friends over at PayPal. It was a chump-change-sized cover, so I just went ahead and refunded the...buyer. Today, support contacted me and they had already gone ahead and refunded me my FVF on this transaction. Nice !
Now, if there was only a way to block buyers...
I had a buyer contact support about not receiving a cover from me. Granted, it was mailed 4-weeks ago from here in NY State to Hawai'i, during a time when it was possible the air services to the Islands were halted due to the chinese virus. Whatever. Using support as an intermediary (why the buyer didn't just contact me directly is a mystery), I suggested giving it a bit longer. Obviously, the buyer's ability to wait any longer didn't suit him, so the next day he filed an 'item not received' with our friends over at PayPal. It was a chump-change-sized cover, so I just went ahead and refunded the...buyer. Today, support contacted me and they had already gone ahead and refunded me my FVF on this transaction. Nice !
Now, if there was only a way to block buyers...
Comments
so if they do provide a blocked buyer list (good idea) they also need a blocked seller list :-) To add I do believe 99% of sellers and buyers are honest.
If a buyer or seller approaches the problem with a bit of understanding of the other's dilemma the whole issue might just go smoothly. I understand that, no matter the dollar value, an order is important to a customer. I hope a customer realizes my sense of powerlessness when it comes to an item missing in the mails. Honestly, the delay in issuing a refund (which I always do) is directly proportional to the attitude of the buyer.
Just glad so many here are understanding if you explain the situation to the best of your abilities most problems are solved with mutual respect!
Perhaps we need a Translator option for both buying /selling/messages say you speak only German and type German there should be a option where you can click what language or languages you wanna translate it to for the masses of people out there I think this option could increase sales also help prevent miscommunication from 2 different languages!