To: Mark Rosenberg Re: Top 10 Store with technical issues and unanswered grievances
Good afternoon,
After several attempts to reach out discretely to customer service I have decided to move my technical issues and grievances to the public form for some much-needed guidance. Im hoping you, Mr. Rosenberg, can take the time to speak with me personally to have these issues resolved amicably. This is in regards to my Account/Store “Fort Lauderdale Collectables” currently in the top 10 stores inventory wise and about $10,000 annually in fees.
To begin, this all started when I passed the 100,000 listings mark and my store automatically upgraded to the premium subscription at $75/month. Some technical glitch denied the charge on my card causing my store to close and all 102,000 listings to be deleted. With some back and forth rhetoric to customer service we managed to restore approx only 80,000 of my listings. I have no way to backtrack these items that were not relisted after the storm settled. Can we put forth some effort into restoring the missing 22,000 listings or give a reasonable explanation as to why it can’t and hasn’t been done? With this being said we also need to take into account sold items since the time this occurred as well as the 4000 completely new items I’ve listed since then. I’m sure a master .csv file can be drawn up and edited to reflect these changes, after all that is what tech support and redundancy is for, glitches such as these.
Additionally, I would like to receive credit for the difference over the past two months. I’m below the 100,000 mark and honestly, I’m a little hesitant to make any changes on my account as to repeat the issue and have everything deleted again. I look forward to your timely response to the matter and speaking with you more.
Sincerely,
Richard K.
Fort Lauderdale Collectable
After several attempts to reach out discretely to customer service I have decided to move my technical issues and grievances to the public form for some much-needed guidance. Im hoping you, Mr. Rosenberg, can take the time to speak with me personally to have these issues resolved amicably. This is in regards to my Account/Store “Fort Lauderdale Collectables” currently in the top 10 stores inventory wise and about $10,000 annually in fees.
To begin, this all started when I passed the 100,000 listings mark and my store automatically upgraded to the premium subscription at $75/month. Some technical glitch denied the charge on my card causing my store to close and all 102,000 listings to be deleted. With some back and forth rhetoric to customer service we managed to restore approx only 80,000 of my listings. I have no way to backtrack these items that were not relisted after the storm settled. Can we put forth some effort into restoring the missing 22,000 listings or give a reasonable explanation as to why it can’t and hasn’t been done? With this being said we also need to take into account sold items since the time this occurred as well as the 4000 completely new items I’ve listed since then. I’m sure a master .csv file can be drawn up and edited to reflect these changes, after all that is what tech support and redundancy is for, glitches such as these.
Additionally, I would like to receive credit for the difference over the past two months. I’m below the 100,000 mark and honestly, I’m a little hesitant to make any changes on my account as to repeat the issue and have everything deleted again. I look forward to your timely response to the matter and speaking with you more.
Sincerely,
Richard K.
Fort Lauderdale Collectable
Comments
We appreciate you taking the time to share your feedback here and we sincerely apologize for any inconvenience this has caused you. We have reached out to you directly to your email to be able to provide support and look further into the abovementioned issue.
Meanwhile, we thank you for your continuing patience and support to HipStamp!