EBAY SYNCING not working
this is a total mess and is going to cause a lot of problems for me. What Gives? Two accounts 30+ items sold not syncing so now they are active on Ebay yet sold here. this is a very big deal. I am going to close my stores here to avoid corrupting the ebay accounts- no real choice on this it is a disaster for those that sell on ebay and sync. new inventory not being listed here in either store also. so now I have to hand cancel 30+ items on Ebay and hope they do nor sell there before i do this, re pay for October. reopen both stores.. all because some programmer has ruined the site here.
Comments
One doesn't have to close ones store, just put it on "extended vacation" so nobody can see/buy anything until things are fixed up again.
My store is on extended vacation until things are fixed.
Active Issue! We are currently experiencing an issue with our Ebay Sync feature, which is preventing items from syncing from/to ebay, and temporarily preventing Sellers from renewing their Ebay Sync tokens. We are working to resolve this issue as soon as possible and apologize for any inconvenience.
Don't you have that?
I did have the cross site not synched problem, I have always checked eBay to make sure they come off when they sell here. It has been very very good for a very long time. Hopefully they're able to figure out what is stopping it and get it set back up....
eBay Sync Issue: Due to an external issue, outside of our control, the eBay Sync feature is currently disabled. The means that items and sales are not presently syncing over. Our team is actively working on a resolution, which we hope to implement in the next few days. We apologize for any inconvenience this may cause.
1. A formal post here in the forum concerning the issue, and more importantly
2. An email to sellers proactively letting them know of the problem, extent of the impact, and expected resolution timeframe.
Relying on sellers to come here and see the notice or not know there are problems until after sales need to be cancelled/refunded on this or other platforms is a sure sign that hipstamp management is either clueless or has taken the eBay corporate mindset of not giving a damn how service failures actually impact sellers.
I've disabled sync and effectively shut my store not only until this problem is fixed, but more importantly hipstamp provides more detailed information on the exact technical issue involved and what their plan is to not allow this to happen again.
eBay Sync Issue: Due to an external issue, outside of our control, the eBay Sync feature is currently disabled. The means that items and sales are not presently syncing over. Our team is actively working on a resolution, which we hope to implement in the next few days. We apologize for any inconvenience this may cause.
This situation is out of their control. Be happy they provided a banner on all stores for us. And why wouldn't you look at the Members Area every day?
I'm just curious.
Because I have some "grandfathered" ebay multi-items that are missing some required information, Hipstamp has never been able to update the count when something sells (because eBay wants the required information updated as well). If the count is 1 then they are fine, or if the required information is there then they are fine.
That particular problem is "my" fault, but I mention it because many things can cause synchronization problems between sites.
I signed up here on the basis of EBay Sync. I have never actually listed an item directly on Hipstamps. All the stamps I sell are synced from EBay onto here.
A banner saying it is someone else's fault isn't particularly good customer service.
Andrew, i agree, most here is my guess, especially the larger stores with better merchandise.
You just never really know with Ebay.
As far as how many sellers use it, you need to know how many are still on Ebay and how many of those who don't sync between Ebay and Hipstamp.
Banner showing on one account.. not the other.. guess its still down