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Cancelling an order.

Ray RioRay Rio
in Questions 0 LikesVote Down
If I cancel an order is the buyer refunded automatically?

Comments

  • 8 Comments sorted by Votes Date Added
  • John EckhardtJJohn Eckhardt
    1 LikesVote Down
    You must refund the buyer separately. Also be sure to advise the buyer why you are canceling the order, like you can't locate the stamp. Remember you can't cancel an order simply because you don't like the amount realized from an auction.
  • Ray RioRay Rio
    0 LikesVote Down
    Understood, but the buyer is asking for a 5 cents purchase. After PayPal what profit is there??
  • John EckhardtJJohn Eckhardt
    1 LikesVote Down
    Granted there is no profit. However, you must build this possibility into your pricing and shipping charges. Even if you cancel the order, you will still pay PayPal, they don't refund fees. Many times I sell a single 10 cent stamp to a buyer, but I still make money because I have built a minimum profit into my shipping and handling charges.
  • Ray RioRay Rio
    0 LikesVote Down
    I already charge 60 cents for USA domestic, maybe I should raise to 75 cents.
  • John EckhardtJJohn Eckhardt
    0 LikesVote Down
    I would suggest a bit more. Remember PayPal charges 30 cents plus 2.9%.
  • Ray RioRay Rio
    0 LikesVote Down
    John,
    Thank you for the advice.
  • Bonaparte MooreBonaparte Moore
    0 LikesVote Down
    I charge $ 1.00 for shipping and handling, that covers, the envelope, the invoice paper, Hipstamp fees and Paypal fees and domestic postage.
  • Robert BaggsRRobert Baggs
    0 LikesVote Down
    John said that a dealer may not cancel an order simply because he/she didn't like the results of an auction. I have had that experience as a buyer and reported it. I received an apology for the experience from Hipstamp and an expression of regret. But I never knew what action (or penalty) was taken. Is anyone aware how such things are handled and discouraged?
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