Shipping Easy - Lost Packets - Support

Robert Parkin · January 2020

I shipped 2 orders back in December to the UK and Canada. Both my customers are saying that they did not receive the stamps. When I track the envelopes, the last scan for both envelopes is December 12, 2019 - Arrived Shipping Partner Facility, USPS Awaiting Item. I called the USPS and they are claiming they don't have the item so they are not responsible and I cannot get Shipping Easy to help because I use the Free service. Since the stamps are in their facility, I need them to check. Does anyone know how to contact them? I left messages and no callback.

Thanks,
Bob Parkin

Ken Wensley · January 2020

Contact Global Post: https://www.goglobalpost.com/international
or: Endicia Customer Care Support Team toll-free at 800-576-3279 Monday through Friday 6 AM to 6 PM Pacific Time. Or if you prefer, we have online help available 24 hours a day at http://www.endicia.com/support.

Ken Wensley · January 2020

Shipping Easy now uses Stamps.com but they were of no help with my first loss in October shipping to Brazil.

john meyers · January 2020

when I get an email about an overseas buyer not receiving a shipment I tell them to check with their local post office/customs office. Often the shipment is found. Sometimes with a customs/vat tax due.

John

michael j park · January 2020

There are a lot of dishonest buyers out there who claim not received,solution is to ask them to put there claim through paypal,too many claims & they get blacklisted.It may not be the postal deliverers fault.

Robert Parkin · January 2020

Thanks, I just found it very strange that 2 customers packets were last scanned on the same day, in the same facility. I don't think I'm going to get any help. I guess I'll just chalk it up to the cost of doing business.

Shipping Easy - Lost Packets - Support

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