USPS Carrier Needs Lunch Money
HipStamp recently contacted me concerning a complaint they received from a buyer concerning $7.18 postage due on their order. I had paid $3.72 to ship 23 stamps valued at over $100 and weighing less than 2 oz. via Shipping Easy in order to obtain a tracking number which is more than twice what the buyer paid.
Apparently the carrier in Arizona needed lunch money and tried collecting it from my buyer. He refused to pay and the stamps were returned to me 7 days later. I also received a notice to pay $7.18 postage due in my PO Box. I asked why? She said it was "marked on the envelope". She asked if I had ever encountered a problem like this before and I said once on an overseas order when I was charged an additional $15 which was taken out of my ShippingEasy account. She then proceeded to investigate further and questioned the dollar amount. Said the USPS cost would have been only $5.40 to mail. She concluded someone "made a mistake" and crossed off the postage due and placed it back into the system for delivery. Hopefully it arrives this time around. I notified buyer and advised him to contact his PO if he is again asked to pay additional postage.
Has anyone else had buyers run into a similar problem or am I the only lucky one?
P.S.
The buyer just contacted me. Now he understands it was not my fault and seems to be in a better mood. He just hopes the same person who "marked it" before doesn't get their hands on it this time. Me too.
Apparently the carrier in Arizona needed lunch money and tried collecting it from my buyer. He refused to pay and the stamps were returned to me 7 days later. I also received a notice to pay $7.18 postage due in my PO Box. I asked why? She said it was "marked on the envelope". She asked if I had ever encountered a problem like this before and I said once on an overseas order when I was charged an additional $15 which was taken out of my ShippingEasy account. She then proceeded to investigate further and questioned the dollar amount. Said the USPS cost would have been only $5.40 to mail. She concluded someone "made a mistake" and crossed off the postage due and placed it back into the system for delivery. Hopefully it arrives this time around. I notified buyer and advised him to contact his PO if he is again asked to pay additional postage.
Has anyone else had buyers run into a similar problem or am I the only lucky one?
P.S.
The buyer just contacted me. Now he understands it was not my fault and seems to be in a better mood. He just hopes the same person who "marked it" before doesn't get their hands on it this time. Me too.
Comments
Juliet office it's almost 40 miles. If I mailed a letter across the street, it would go to Nashville to be "sorted."
There are a lot of things to complain about - but the only possible complaint in this case is that many sorting stations have been discontinued over the years. - it started long ago (pre- DeJoy). And I would bet that the routing has been the same for decades.