Automatic Feedback Suggestion
I realize that the train has left the station on the automatic feedback policy. However, one enhancement that might work best for both buyers and sellers would be for the automatic feedback to be left in a backdated way.... i.e. on the day that it was "supposed to be" posted rather than on an artificially determined one, 45 days later.
In this way, actual user generated feedback(as opposed to the machine generated kind) would remain at the top of the chain, not crowded out by the machine's input allowing customers to see what other real buyers are saying about the seller's performance.
Bob
In this way, actual user generated feedback(as opposed to the machine generated kind) would remain at the top of the chain, not crowded out by the machine's input allowing customers to see what other real buyers are saying about the seller's performance.
Bob
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Comments
Just get rid of it. It's valueless.
Bob
You are absolutely correct.
First off what do you mean by a bad seller? Are you talking about sellers that sell fakes and frauds as real items or are you just talking about sellers that don't have pristine feedback according to whatever your definition of bad seller? Did you realize that the vast majority of sellers on Hipstamp EVEN before the change with the feedback were at 99% or better feedback ratio. (That did not change that much afterwards the ratio afterwards only went up by about an average of less that 3 tenths of a %. )
Now if the seller is not dealing with the problems and those buyers are going through either Hipstamp or Paypal to having to resolve it, they will be dealt with. Hipstamp is not going to keep taking their time, effort or money to keep dealing with type of sellers.
You're also leaving out the fact that a lot of the feedback is subjective and not always factual. You also leave out the fact that you have buyers that leave feedback BEFORE ever contacting the seller about a problem. You also have buyers that have unrealistic expectations, and also leaving negative feedbacks on things that are clearly mentioned either in the shipping terms or in the description and the buyers never bothered to read those. I also have been around long enough to remember when Ebay had the problem of sellers using the feedback as a weapon against another seller to trash the other sellers feedback to place themselves higher in the rankings and also to try to remove the competition. And to top it all off you have a small minority of grumpy old goats that no matter what you do you can't please them and they are real PITAs. It's why Ebay had to get rid of that system of ranking the sellers that way because it was causing to many problems for them in the long run. The only purpose of the feedback was as a tool for buyers to be able to make a choice of whether the feedback would give them pause to buy from that seller or not.
As long as that system has those flaws in it to begin with, you can't use it as a be all and end all to deal with those sellers that way. The best tool for dealing with sellers that you perceive that are problem sellers is if you can't get the seller to correct the problem is to complain to both Hipstamp and Paypal. Why would Hipstamp or any site try to remove sellers that have a 99% positive feedback ratio in the first place, never mind the fact that many of the buyers are repeat buyers of that same seller.
A bad seller is someone that consistently takes over 30 days to ship out a stamp. feedback not left often reflects this so the 45 day auto feedback is a total slam in the buyers face. Expect much more bad and neutral feedback after HS changed feedback. after 30 days because if you wait longer HS removes that option
a bad seller is a seller that does not reply to a request as to why something has not arrived.
the other issues also exist that you mentioned like fake, miss ID, or hidden, non described or incorrectly described damaged goods but the first two are the biggest in my opinion.
Shipping and communication.. the TWO most important . Polite communication can resolve 90% of most issues. Rude or non Communication makes it all much worse, imo
I do disagree that Hipstamp removes bad (larger) sellers. I am not going to post examples here. Even putting a seller on time out would get the message across to get it together or leave site. Enabling the bad sellers with a way to hide their feedback is not the answer.
Francois
https://www.hipstamp.com/store/stampboutique
If a seller is taking 30 days to ship out the item, (and one is not talking about the the delivery time once it gets into the mail stream) As that would seem to be against Hipstamps policies to do so, that should by all rights be directed to Hipstamp directly and not just via feedback. Here's Hipstamps policy on shipping time
General Seller Policies
As a Seller, you're expected to:
Ship items promptly once an order has been paid.
The communication goes both ways.
Shipping and communication in those cases are not addressing the problems.
The issue IMHO is simple. Given that HIP has made this automatic feedback decision, can we advocate a tweak that will better present the information that will be helpful to buyers? My feeling is that human responses('I liked the material"... "well packed with fast turn around"... "shipping was super slow and way too expensive"... "material misrepresented"...) contain alot more information(as imperfect as it might be) than "positive automatic feedback left after 45 days". The human responses should be prioritized along a simple posting rule with the "automatic" feedback backdated to say 7 or 14 days after the transaction, if feedback is not left.
Despite the numerous flaws of the system, it is here and unlikely to go away. If anybody here has a better suggestion for improvement, as the TNT solution appears to be off table, I for one am all ears.
Bob
as for sugar coating the horridness even further by giving it fake human qualities is just more deception. DECEPTION is the key word here with the new feedback system.
What is deceptive about my suggestion? Please. That is somewhat offensive.
You hate the system I get it. I am just trying to acknowledge reality and make it a bit better than it is. Plenty of threads here to beat the same old drum.
Peace.
Bob
The deception if you make the feedback look like normal feedback is obvious. :-) This would make a bad situation even worse, imo. when ebay does this they use many different feedback comments if you select auto remark. the difference is you the buyer or seller select this. it then looks like legitimate feedback and not a management deception practice to help a few larger sellers who have feedback problems because they are not acting professionally. :-) Buyers don't care about their personal feedback.. why should they? this is a ruse to help a few sellers. this is why it was done retroactively and resulted in tens of thousands of feedbacks for a few sellers.
all more of the "ruse" to deceive the buyers here on this site and help the large sellers with feedback issues.
It sounds to me that the solution to the automatic feedback discussion has an easy fix. Instead of 45 days, make it 150 days. All lost mail issues would have been resolved by then, and the customer has had ample time to issue a negative feedback if the dealer deserved it.